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QUALITY BRAND VILLAS BOOKING & RENTAL CONDITIONS
The Rental Conditions below set out your Agreement with us, and the terms and conditions by which we advertise the Owners’ Properties and accept bookings on their behalf.
It is the responsibility of the guest(s) to be familiar with all terms and conditions within this agreement. In confirming your booking, you warrant that you have read carefully, understood, and agreed to the Booking Conditions. Any monies received by Luxury Resorts Ltd for occupancy of vacation property indicate the acceptance of the Booking conditions of the Rental Agreement.
This agreement constitutes a contract is entered into by and between you acting as Renter, and by Luxury Resorts Ltd acting as Agent.
‘we’ or ‘us’ or ‘our’ ‘I’ ‘me’ ‘mine’ as the context requires refers to Luxury Resorts Ltd.
‘you’ or ‘your’ or ‘Guest’ as the context requires refers to the person booking a Holiday or Vacation through us and includes any other person or persons in your party.
‘owner’ refers to the owners of the Property or their local representative who may act as keyholder and caretaker, or a local agent.
‘agreement’ refers to our and your commitment to comply with these Booking Conditions.
‘holiday’ or ‘Vacation’ refers to the period in which you rent a property through us.
‘property’ refers to any private rental accommodation rented through us, its buildings, grounds, and, where applicable, swimming pool and tennis court.
‘security deposit’ refers to the credit card pre-authorization, or money cash, given to us to collect on behalf of the owner, against any loss or damage you cause to the property and/or its contents, or unpaid local charges You incur during your holiday.
‘maximum occupancy’ refers to the highest number of adults and children permitted to reside at any one time at the Property during your holiday/vacation.
‘important information’ refers to detailed information relating to the property and your holiday sent to you by us that forms part of the Booking Conditions.
‘invoice’ refers to the invoice relating to your rental at the property that acknowledges receipt of payments made by you to us and, where applicable, the date whereby you must pay the balance due.
‘force majeure’ refers to unusual and unforeseeable circumstances, the consequences of which neither the owners nor we could avoid, including but not limited to war, the threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions, or other similar events beyond our control.
The booking terms and conditions form the sole contract between the person signing the booking form, who must be over 18 years of age, and who shall be deemed to sign this form on behalf of all the persons herein and us.
No contract shall exist until we have received a signed booking together with the correct “booking deposit” and/or “full-payment” and we have confirmed the reservation in writing.
The following payment option is available to confirm your booking with us:
50% of the total booking price is required to confirm your booking; the balance payment (50% of the total booking price) is due 30 days before the start of your rental period; If the reservation is made less than 30 days before the arrival day, then 100% of the booking price is required to be paid.
To confirm a booking, you must pay a deposit of 50% of the price of the total cost. There is the surcharge for payments by debit or credit card in respect of the deposit payment.
The Agreement made between you and us comes into force when we receive your deposit or full payment, and until such time the owner and we shall be under no liability to you whatsoever. Once the deposit is paid a Rental Agreement will be issued.
If a booking form cannot be sent online, it must be submitted by post after payment has been made.
WE PROVIDE SELF-CATERING ACCOMMODATION
The style and standard of our properties will inevitably differ across resorts and destinations, ranging from individually owned properties, furnished to the owner’s taste, to purpose-built holiday homes and resorts. The renting of the residence is without any personnel, apart from offering the usual housekeeping services (maid).
We endeavor to give an accurate description of each villa and provide you with interior and exterior photographs, as up-to-date as possible. Please note that the furnishings are subject to change, without prior notice, to allow for repair, cleaning, and replacement of broken items, and there may not be sufficient time for us to update the property’s photographs.
There should be adequate dining, seating, beds, cutlery, etc. for the maximum occupancy in the villa. Villas will be supplied with sunbeds, but these belong to the owner and can vary from property to property. Owners are not obliged to supply sun umbrellas.
It is important that you not only read the individual descriptions but also speak to us to obtain a better understanding of each villa and the surrounding area.
If you have specific requirements, please call us or email us so we can ensure you are choosing the right villa for your holiday/vacation.
The information and prices are not ‘live’ and are updated from time to time. Although we make every effort to ensure the accuracy of the information, availability, and pricing, regrettably errors do occasionally occur.
We may change any aspect of the property or its content, including the availability, features, information, or other content, at any time without notice.
You must, therefore, ensure you check the price and all other details of your chosen arrangements with our representative at the time of booking. All basic rental rates include taxes (unless otherwise stated).
When the chosen payment method is by credit card, we will collect all necessary credit card details in accordance with applicable legislation. Information collected by us about the credit cards used will not be further processed or stored and will be destroyed once the payment has been processed. In the event of balance payments being made by credit/debit card or PayPal, we reserve the right to charge a non-refundable 2.4% (AMEX 4%) charge to cover processing costs.
No additional charge is made for balance payments by bank transfer or cheque. If a booking is made within 7 days of arrival, the following must apply: The booking must be in the name of the cardholder.
A driving license and passport or ID copy must be sent to us.
All documents must match the name of the cardholder.
A security deposit of euro 400 up to 5000 dependents on the property, unless otherwise stated, must be provided at the time of booking. The security deposit less any such charges will be refunded by bank transfer or check, or credit card as soon as the owner has completed its inventory and occupancy report. Usually refunded within 14 days after your departure from the villa.
At the time of booking your rental, you must give us debit or credit card authorization to debit your card on behalf of the owner up to the limit of your Security Deposit for the property, to cover any loss (such as breakages) or unpaid charges incurred during your accommodation. Charges will be made to your card without prior consultation.
We reserve the right to pursue payment if your card is not authorized. Please note that the security deposit does not cover you for willful and negligent behavior. If the amount of the Security Deposit is not sufficient to cover the costs the owner is entitled to recover any additional costs from you and an additional charge will be made locally.
The single-sex groups or groups of young adults (aged between 18-21 years), may only be accepted at selected villas; All single-sex groups and/or groups of young adults (5 or more people) will be required to pay an extra security deposit of €150,00 per person, or per the maximum number of beds, whichever is greater.
Maximum Occupancy must not be exceeded except by our prior written agreement. Infants in cots may be accommodated on request even if the total number of persons exceeds Maximum Occupancy.
The Maximum Occupancy is quoted for each villa and is determined by the authorities. Please note that the contravention of the above will render your booking void and all money will be forfeited.
We reserve the right of immediate eviction from the Property if you exceed the Maximum Occupancy without our prior knowledge and written consent, or, at our absolute discretion, to exclude any additional persons from the Property or to make a supplementary charge. Camping and parking of caravans are not permitted under any circumstances on the grounds of the Property.
The accommodation is exclusively reserved for the people named on the booking form, and no other persons are permitted to stay at the property unless this has been agreed with us in writing. Additional guests will be asked to vacate the accommodation. If applicable an additional charge or € 75 to 225.00 per person per night for guests in addition to the maximum as stated in the property will be assessed.
You should, on departure, leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning is necessary, a charge will be made locally, or an invoice will be done to you at the property.
PROPERTY RE-ARRANGEMENT AND REPAIR
You must take good care of and respect the property and report as soon as any defects in its equipment and facilities occur. In particular, you agree to clean thoroughly any item that has had substantial usage during your holiday, related to ovens, grills, and refrigerators.
Any re-arrangement of interior furnishings you make during your stay must be reversed before departure. Otherwise, a charge will be payable for this service or any damage caused as a result. The owner reserves the right of immediate eviction from the property if any serious abuse of the property takes place.
The Rental period begins at 15.00 pm hours on the day of arrival and terminates at 11.00 am hours on the day of departure (unless otherwise stated or permission has been granted for early check-in or late check out).
In case the Guest chooses to stay longer than the agreed check-out date, and this stay is not in agreement he has to pay for every extra day the amount of 10000 euro.
TRANSFER OF BOOKINGS
If you are unavoidably prevented from traveling, you may transfer your booking to a third party provided they accept in writing the Booking Conditions that apply to your holiday and make any outstanding payments to us by the due date. Your entitlement to such transfer is subject to payment to us of an administration fee of euro 100 and our retention of any non-recoverable charges relating to your holiday.
IF YOU CHANGE YOUR BOOKING
If you wish to change your travel arrangements in any way, once your booking has been confirmed (for example your chosen departure date or accommodation) we will do our utmost to accommodate these changes. However, it may not always be possible.
Any requested changes may be subject to additional costs.
The exact amount of that cost will be notified to you before you choose to proceed with any changes. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you.
(Cancellations by you)
If you wish to cancel your accommodation once a deposit or a full balance has been paid, we require notice of cancellation (by recorded delivery letter or email) from the person who made the booking.
No cancellation will be deemed to have taken effect until such notice has been received and acknowledged in writing by us. We reserve the right to make the following cancellation charges:
Notice Period Cancellation charge
30 days 50%
0 to 29 days 100%
In the case of a cancellation taking place within 30 days before the start of your rental period, the cancellation charge will be reduced to 50% if the property is re-let for the full canceled period.
You are strongly recommended to take out adequate holiday/vacation insurance to cover possible cancellation as soon as your holiday is confirmed. If the reason for cancellation falls within the categories covered by your insurance policy, you agree to make a claim directly to your insurance company.
The cancellation charges stated above will also apply if you wish to change your rental dates and/or book a different property but if these amendments are requested more than 58 days before the start of your rental period, your deposit (less an administration charge of euro 200) will be credited to your new booking.
(Changes/cancellations by the owner)
The owner reserves the right to make changes to your holiday property and/or services that are considered necessary to operating requirements after we have confirmed your booking. If the Owner does so, we will use all reasonable commercial endeavors to inform you as soon as possible and to make suitable alternative arrangements if requested. Alternatively, you may ask for a refund of monies paid.
If the Owner is obliged to cancel your booking through Force Majeure, the sale of the property, or for any reason outside the owner’s control, we will offer you suitable alternative accommodation, subject to availability.
If the proposed property costs less than the price of the original holiday, you will be reimbursed for the difference.
If the proposed property costs more, we will not charge you the difference.
If you do not accept one of the properties offered to you and instead select another available Property from our portfolio, and if the proposed property costs more, you will be required to pay the difference.
Children are generally accepted in the Residences. However, they are not allowed in the Swimming pool or external spaces, unless properly attended by adults.
We will not be held responsible for any liability should you miss your flight due to not checking in at the correct time.
DISABILITY AND MEDICAL PROBLEMS
If you or any member of your party, have a medical condition or disability which may affect your holiday, please advise us beforehand, so that we may check if the booking arrangements are suitable. In any event, you must give us full disability or medical condition details, in writing at the time of booking.
The Guest also declares that he has been properly informed regarding the following:
The area surrounding the properties is of special natural beauty. Part of it is rocky, and wild with any related risks this might entail.
On a purely indicative basis, some of the risks may be:
– Injuries, bites, stings by reptiles, snakes, insects or rodents;
– The danger of sunstroke, sunburns, skin allergies;
– Drowning in the nearby beach, or in the swimming pool due to total ignorance of swimming or not adhering to the rules of safe swimming
– (such as but not limited to consumption of drugs, alcohol, overeating, etc.);
– Natural occurrences like waves, thunderstorms, etc.;
– The danger of falling from the veranda railings, stairs, swimming pool, rocks that exist within the surrounding landscape;
– Risk of the stomach or intestinal sickness as the water in the villas is brackish;
– Risk of injury or death from unauthorized access to certain places in the property, such as the pump rooms of the swimming pools, boiler rooms, emergency generator rooms, etc.;
PARTIES, WEDDINGS, AND EVENTS
Parties, weddings, and events are strictly prohibited in any of our properties, unless otherwise stated in the booking agreement or unless prior written permission has been granted. Violation of this rule can lead to eviction from the property, with no refund.
All properties have a strict no pet’s policy unless otherwise stated in the booking agreement or unless prior written permission has been granted.
Rates include a one-time every 2 nights (every third day) linen & towel setup. Amenity fees are included in the rental rate. While linens and bath towels are included in the property, daily maid service is not included in the rental rate. However, it is available in some properties and to others free of charge or at an additional rate. We do not permit bath towels or linens to be taken from the property, but we provide extra beach towels for your use. The property is professionally cleaned and inspected before and after each rental to ensure that all guests have a comfortable stay. Lawn and pool care are provided on a weekly basis. The consumables supplied vary from villa to villa and should be adequate for the first few days of your stay.
Extra services such as additional cleaning, butler, chef and cooking services, and babysitting may be available at your property, even if not included in the price. If you request these services you are contacting them directly with the supplier of the services, subject to the supplier’s terms and conditions.
We will use all reasonable commercial endeavors to assure the quality of these services but can accept no liability for them. Charges for extra services and other extra costs must be paid before your departure from the property unless otherwise stated in the booking form.
You must notify us of any special requests at the time of booking.
We will try to do it, but we cannot guarantee that these will be met.
If you consider a particular request to be an essential pre-condition of your booking, you must state this clearly in writing so that we can advise you if we are able or unable to comply.
AIRPORT OR PORT TRANSPORT
It is at the expense of you unless otherwise stated in the booking agreement. Owner and we will attempt to assist with arrangement for transport via directions and scheduling with a transport service but is not responsible for the service.
Parking is limited to one vehicle every 2 to 4 guests. Vehicles are to be parked in parking areas only.
Barbecues are available in some properties; however, there may be restrictions on their use during the summer months, due to local fire restrictions. Please do not move any barbeques from the position they are left on your arrival, which may be the safest area. It is generally your responsibility to leave the BBQ clean on your departure. Barbecues are to be used at your own risk, and no compensation will be offered for any burns or other injuries while using the BBQ and other similar equipment.
Some properties do not have their own cots and highchairs. Please note your requirements on your Booking Form at the time of booking and we will check this for you. We recommend that you take your own cot linen as this is not usually supplied.
Please be careful with the key to the property you are renting. If lost, contact us immediately, and arrangements will be made to get a spare one to you, but this would be at the cost of euro 70. If there is a key box at the property, you will be given the code but it is essential that you always scramble the code after use to avoid any security issues.
We and the owner or their representative shall be allowed access to inspect the property before your departure. They also have a right to access the property during your stay to carry out urgent maintenance. Gardeners and pool maintenance staff enter the grounds during your stay, normally very early in the morning.
We accept no responsibility or liability for any loss or damage or alteration regarding your reservation caused by events beyond our control, including, but not restricted to war, terrorist activity, civil commotion, flight delays or cancellations, airport closures, adverse weather conditions, fire, flood or industrial dispute.
PERSONAL TERMS AND CONDITIONS
We cannot accept any liability for your safety during your holiday vacation. You are reminded to exercise care as to your personal safety, and the safety of your companions. Use of the pool and any community pool, aqua area, and recreation area is entirely at your own risk. Areas can be dangerous; children should always be accompanied by an adult. We cannot accept liability for death, personal injury, sickness, accident, delay or loss of luggage or any other loss or misadventure which may occur while renting one of our villas. Whenever possible, all valuables should be left in a secure place and out of sight.
If you or any member of your party behaves in a way that causes distress, annoyance or injury to others, damage to property or does not respect or conform to local laws and customs, we reserve the right to terminate your holiday forthwith. In such an event, we will have no liability or financial responsibility for you, and you will have to meet any costs or expenses incurred as well as face any legal consequences, as a result of your behavior.
We cannot guarantee against mechanical failure of electrical service, stopped plumbing, water supply, heating, hot tubs, audiovisual equipment, computers or internet access, television or appliances. Please report any inoperative equipment to us immediately.
We will make every reasonable effort to have repairs done quickly and efficiently. No refunds or rent reductions will be made due to a failure of such items.
We cannot accept any liability for the failure of public supplies such as water, electricity, gas supplies. Nor for the consequences of the actions or omissions that may supply or control main services, or any actions taken in the vicinity of the property reserved, by any authority over which there is no control. Any failure will be dealt with urgently by a local engineer. This does not affect your statutory rights as a consumer.
Any valuables left at the property are left at your own risk. The property must be secured by locking all external doors and boundary gates and closing all windows and shutters when it is not occupied, and by locking all external doors and boundary gates and closing all ground floor shutters at night.
If provided, burglar alarms must be activated and secure storage used. In the unlikely event of a burglary, neither we nor the owner will accept any liability for loss of your valuables. We will not refund your costs should you vacate the property as a result of a burglary or theft.
GENERAL TERMS & CONDITIONS
No refund or compensation can be given in the event of nearby construction. All property descriptions made via our website, by email or over the telephone are made in good faith, but no liability can be accepted for error or omissions. The owners or the management or our agents reserve the right to change the interior room configurations, the furnishings, the fixtures and fittings and all other equipment without prior notice. Should you experience any problems whatsoever with the villa during your stay, please contact us, and will do our best to assist and rectify the matter as soon as it is practically possible.
PRICE MATCH PROMISE
To be eligible for our price match promise, the competing quote must be made online and be accessible to our staff. The quoted rate must be for the same property and date period, offering the same services as provided by us. Special offers, late space or cancellation discounts, promotional rates or those quoted as part of a package will not be matched. Claims must be made within 24 hours of booking and must include the following information: Name of lead guest Name of vacation home Arrival date Name of the other website and price quoted Link to the other website showing the different rate or a screenshot of the site. Price match decisions are final and made at our sole discretion.
Our liability and our obligation are acting as Agent are to use our best commercial endeavors to represent as accurately possible in our advertising the properties offered by our owners and to facilitate to the best of our ability your contract with us. We make every effort to ensure the description and property details supplied to us by the owners are accurate, but we assume no liability for inaccurate or incomplete information supplied by our owners, nor for minor discrepancies between photographs and/or floor plans of the property and the actual property.
We assume no liability for any act or omission by the owner or any service provider representing or employed by us or the owner, which would result in perceived defects or shortcomings of the property or of contracted supplementary services.
Our maximum liability to you, if we are found to have been negligent in any service that we provide is limited to the amount of payment we have earned about your booking.
The obligation of our owners providing your holiday accommodation and related services under the terms of their contract with us is to take all reasonable skill and care in the provision of such accommodation and services, as advertised by us.
We and the Owner can assume no liability for any loss, damage, or loss of enjoyment resulting from events or circumstances beyond his control, including a) Force Majeure; b) failure or discontinuance of public utilities such as electricity, gas, water, or telephone/Internet connections;
- c) mechanical breakdown of domestic appliances/heating/equipment or swimming pool heating/filtration systems; d) noise or disturbance emanating from beyond the property’s boundaries and the owner’s control; or e) appearance of rodents, ants, or other insects and animals.
The property owner is required to conform to the standards and legislation relating to ensuring that their pools and the surrounding area are safe. It is the property owner’s responsibility for ensuring that current regulations have been adhered to.
TRAVEL OR ANOTHER AGENT
If you book with us via a Travel or another Agent, all communication with us regardless of its nature must take place via this Agent unless or until we advise you otherwise in writing. Any monies paid to your Travel Agent in respect of your holiday are held by the Travel Agent on your behalf until we issue a Confirmation Invoice. After that, any such monies are held by the Travel Agent on our behalf.
In the unlikely event that you believe you have any cause for complaint, you are obliged under the booking conditions to make every reasonable effort to mitigate any loss or inconvenience you believe you may have suffered, by giving the owner and us every opportunity to endeavor to put right any perceived problem. Your complaint must be referred to the Owner in the first instance. If you do not receive a satisfactory response locally within 12 hours, or if you consider the problem to be serious, you must contact our office or the mobile number provided in your booking agreement immediately.
Under no circumstances will we consider complaints received by us after the end of your holiday of which we were not advised during your holiday. If you vacate the property in response to a perceived problem without notification and without allowing the owner and us (if relevant) the opportunity of rectifying the perceived problem, you waive all claim to compensation and/or refund. If you remain dissatisfied with some aspect of your holiday to the extent that you wish to claim compensation and refund upon your return home, we will use all reasonable endeavors to assist you and the owner to reach a satisfactory solution.
We cannot resolve a problem for you unless you have notified us.
Please give us the opportunity to correct matters. Should a problem remain unresolved, your complaint must be made in writing by recorded delivery letter or email within 14 days of your return by the person who made the booking. No action can be taken or liability accepted for any complaints received after this period. You agree that your failure to follow this procedure will waive any rights you may have to make a claim. Written complaints will be forwarded to the owner (and translated by us if required) and acknowledged by us within 14 days of receipt. We will endeavor on a goodwill basis to obtain a comprehensive reply from the owner on your behalf to achieve a satisfactory resolution. We aim to resolve complaints within a month period from receipt, the details of which will be kept confidential to only the parties involved.
If you have made your booking via another Agent all communication from you to us must be made through them; all communication from us to you without exception will be made through them.
Any exceptions to the above-mentioned policies must be approved in writing in advance.
We will provide your personal information, which for the avoidance of doubt includes any such information given to us by any member of your party to owners, to enable the provision of the services requested by you.
Any notices between the parties can be given via email and facsimile and/or express courier or post services.
LAW AND JURISDICTION
Your contract with us and any matters arising from it shall be subject to the jurisdiction of the country where the booked Villa is located.
You may contact us at any address or number that we have provided to you, or, as a general matter, at the following:
Luxury Resorts Ltd